These Terms of Service ("Terms") form a binding agreement between Worklane, LLC ("Worklane," "we," "us") and the person or entity accessing or using the Services ("you," "Customer"). By creating an account or using the Services, you agree to these Terms.
The Services
Worklane is a business operating platform that generates and runs CRM, websites, booking, unified inbox, payments, and automations on your behalf. We may add, modify, or remove features from time to time.
Accounts
- You must be at least 18 and able to enter a binding contract.
- You are responsible for your account credentials and for activity on your account.
- You must provide accurate information and keep it up to date.
- Notify us promptly of any unauthorized access at security@worklane.ai.
Acceptable use
You agree not to, and not to permit others to:
- violate any law or third-party right, including privacy and intellectual property rights;
- send unsolicited messages or use Worklane to harass, defraud, or deceive;
- upload malware, probe, scan, or interfere with the Services or underlying infrastructure;
- reverse engineer, copy, or resell the Services except as expressly permitted;
- use the Services to build a competing product, or to train machine-learning models from our interfaces or outputs.
Messaging features are further governed by our SMS Terms & Messaging Policy.
Your content
You retain all rights in the content you submit to Worklane ("Customer Content"). You grant Worklane a worldwide, non-exclusive license to host, process, display, transmit, and create derivative works of Customer Content solely as needed to operate and improve the Services and as you direct.
AI-generated output
The Services use AI to generate sites, copy, replies, and automations. Output may be inaccurate or incomplete. You are responsible for reviewing output before publishing or sending it to customers. To the extent we have rights in output, we assign them to you; to the extent output is not protectable, you use it at your own risk.
Third-party services and OAuth integrations
The Services integrate with third-party tools (e.g. Stripe, Twilio, email providers, Google Calendar, Google Business Profile). Your use of those tools is subject to their terms. We are not responsible for third-party services.
When you connect a third-party account (for example, by granting Worklane access to your Google Calendar via OAuth), you authorize Worklane to act on that account within the scopes shown on the consent screen and for the purposes described in our Privacy Policy. You may revoke that access at any time from within Worklane or from the third party's own account settings. Worklane's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Fees and billing
- Fees are stated on your subscription plan or order form.
- Usage-based charges (messaging, voice, AI, storage) are billed per the rates shown at checkout or in your dashboard.
- Fees are non-refundable except as required by law.
- We may change prices on prospective renewal terms with reasonable notice.
- Taxes are your responsibility unless we are required to collect them.
Suspension and termination
You may cancel at any time from your dashboard. We may suspend or terminate the Services or your account if you materially breach these Terms, fail to pay, or if we reasonably believe continued service poses legal, security, or reputational risk. On termination, your right to use the Services ends; sections that by their nature should survive will survive.
Confidentiality
Each party will protect the other's non-public information with reasonable care, use it only for purposes of these Terms, and disclose it only to representatives who need to know and are bound by similar obligations.
Disclaimers
The Services are provided "as is" and "as available." To the maximum extent permitted by law, Worklane disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that AI output will be accurate.
Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data. Each party's aggregate liability arising out of these Terms will not exceed the fees you paid to Worklane in the 12 months before the event giving rise to the claim.
Indemnification
You will defend, indemnify, and hold harmless Worklane from and against third-party claims arising out of your Customer Content, your use of the Services in violation of these Terms, or your violation of law or the rights of a third party.
Governing law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. The state and federal courts located in Florida will have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction.
Changes to these Terms
We may update these Terms from time to time. Material changes will be posted here with a new "last updated" date and, where appropriate, notified by email or in-product notice. Continued use after the effective date means you accept the updated Terms.
Contact
Worklane, LLC
Email: legal@worklane.ai